Our PurchasePal (Personal Shopping) service allows us to purchase items on your behalf from international stores (US & UK) and ship them safely and directly to Ghana through our trusted logistics partners. Perfect for customers who don’t have access to international payment methods or delivery addresses
Can I ship items I’ve already purchased myself?
No. Flenam focuses only on our “PurchasePal” service. We purchase items on your behalf and coordinate delivery through our shipping partners, but we do not ship items you’ve already bought
Shipping & Delivery
How long does shipping take?
Delivery times depend on the method you choose:
✈️ Air Freight: 7–10 days
🚢 Ocean Freight (UK): 4–6 weeks
🚢 Ocean Freight (USA): 6–8 weeks
How do I track my shipment?
Once your shipment is confirmed, you’ll receive a unique tracking link to monitor your package every step of the way.
Can you ship heavy or bulk items?
Yes! Our ocean freight option is ideal for heavy, oversized, or bulk shipments.
Do you offer package consolidation?
Yes, we can combine multiple orders into one shipment to help you save on costs.
Payments & Fees
What payment methods do you accept?
We accept secure payments via:
💳 Credit/Debit Cards
🏦 Bank Transfer
📱 Mobile Money (MoMo)
Are there any extra fees I should know about?
Shipping charges are calculated upfront, but customs duties, taxes, or clearance fees may apply depending on the type of goods being shipped.
Restrictions
What items cannot be shipped?
Restricted or prohibited items include (but are not limited to): firearms, explosives, hazardous chemicals, counterfeit goods, and perishable items. Contact us if you’re unsure about a product.
Support & Issues
What happens if my shipment is delayed?
Delays may occur due to customs or shipping line issues, but we’ll keep you updated and work to resolve any problems quickly.
What if my package is lost or damaged?
We take every precaution to ensure safe delivery. In the very rare case of loss or damage, we’ll assist you with claims and compensation options.
How do I contact customer support?
You can reach us anytime:
📩 Support: support@flenam.com
